Who we are

Our website address is: https://tpet.co.uk.

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, email address, and any other details that might be requested from you for the purpose of processing your orders.

Handling this data also allows us to:
- Send you important account/order/service information.
- Respond to your queries, refund requests, or complaints.
- Process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests.
- Set up and administer your account, provide technical and/or customer support, and to verify your identity.

Additionally we may also collect the following information:
- Product pages visited and content viewed while your session is active.
- Your comments and product reviews if you choose to leave them on our website.
- Account email/password to allow you to access your account, if you have one.
- If you choose to create an account with us, your name, and email address, which will be used to populate the checkout for future orders.

We do NOT store any personal credit/debit/payment information from our customers, this information is handled and stored directly by PayPal.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

We do not capture any data submitted via our contact forms. Data submitted through contact forms is used for customer service only and emails received through contact forms are deleted after 12 months.

We do not use data submitted through our contact forms for marketing purposes.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For full details of cookies used on this website please see our cookie page: https://tpet.co.uk/cookie-policy/

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use google analytics to track and monitor traffic and to profile users and their interactions with our website. This is done through the use of cookies. For more information on google analytics how google uses data when you use their partners' sites or apps visit: www.google.com/policies/privacy/partners

Who we share your data with

Your data will not be shared/sold or otherwise disclosed to any 3rd party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

You can contact the owners of 'Teacher's Pet' via email: info@tpet.co.uk

Additional information

How we protect your data

We deploy several security measured to ensure all your data is safe. Our website is hosted on secure servers with firewalls and encryption in place. Our website is also protected by an advanced SSL certificate with SHA-256 with RSA Encryption.

We do NOT store any personal credit/debit/payment information from our customers, this information is handled and stored directly by PayPal.

What data breach procedures we have in place

In the unlikely event of a data breach a press release will be sent to all affected users outlining any and all data that we believe may have been effected. We will shut down our systems and carry out an internal security review alongside our web hosting providers to uncover the reason for the breach and to correct any security errors.

What third parties we receive data from

We received advertisements from Google.

• Third party vendors, including Google, use cookies to serve ads based on a user's previous visits to our website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our sites and/or other sites on the Internet.
• Users may opt out of personalised advertising by visiting Ads Settings.